Telera Wines | Mornington Peninsula | Arthurs Seat Road, Red Hill

FAQs

Age requirement.

You may only use this website if you are aged 18 years or over or otherwise over the legal drinking age in your state or country of residence. You must immediately exit this website if you do not meet these requirements. By using our website and/or placing an order you are confirming to us that [...]

By | June 16th, 2016|Comments Off on Age requirement.

How safe is it to shop online?

We have implemented security measures to provide you with peace of mind when purchasing over the Internet from our website. Your credit card details and other sensitive information is protected using secure socket layers (SSL) industry standard technology, all information sent to our site is encrypted, protecting it from interception by unauthorised recipients.

By | June 17th, 2016|Comments Off on How safe is it to shop online?

What is our Pricing Policy?

All of our prices are in Australian Dollars [AUD] and include GST (Goods and Services Tax)

By | June 18th, 2016|Comments Off on What is our Pricing Policy?

How much is shipping?

Shipping rates are calculated according to your delivery location. Freight and Insurance Melb $12 Country VIC, NSW, SA, Sth QLD and TAS $18 WA and Nth QLD $25

By | June 26th, 2016|Comments Off on How much is shipping?

How are our wines Packaged?

All wine is packaged using durable cardboard boxes. A standard box holds 6 or 12 bottles.

By | June 26th, 2016|Comments Off on How are our wines Packaged?

How are your wines delivered to you?

All deliveries preferably in multiples of 6 bottles or 12 bottles will be delivered to your home or office by Quality Wine Logistics (or their agents), Fastway Couriers (or their agents) or Australia Post. Delivery to capital cities is within 5-7 working days. Other remote areas may take up to 10 working days. Telera Wines [...]

By | June 26th, 2016|Comments Off on How are your wines delivered to you?

Is there a minimum order quantity?

Multiples of 6 bottles or 12 bottles (including mixed packs) is preferred. 6 bottle and 12 bottle purchases generally minimise the risk of breakage during delivery and offers better shipping charge value. (The shipping price for 1 bottle or 6 bottles varies by very little).

By | June 26th, 2016|Comments Off on Is there a minimum order quantity?

What happens if there is an availability issue?

Please understand wine is available only while stocks last and may be subject to change. In the event that we have sold out prior to your transaction, we will contact you to arrange an alternative order or a refund.

By | June 26th, 2016|Comments Off on What happens if there is an availability issue?

Do we accept international orders?

Our website is not able to process international orders or deliver overseas. For international enquiries please contact Michael R. Telera at wine@telera.com.au

By | June 17th, 2016|Comments Off on Do we accept international orders?

Is there a Refunds Policy?

We will replace or refund you for any bottle of wine that is faulty damaged or that you find unsatisfactory. Please note we will not replace wine that was damaged due to adverse weather conditions during shipment or wine that was ordered in error. If your wine has been broken or damaged in transit, please [...]

By | June 26th, 2016|Comments Off on Is there a Refunds Policy?