Frequently asked questions

Age requirement.

You may only use this website if you are aged 18 years or over or otherwise over the legal drinking age in your state or country of residence. You must immediately exit this website if you do not meet these requirements. By using our website and/or placing an order you are confirming to us that you are at least 18 years of age.

How safe is it to shop online?

Payments are processed by Square, one of Australia’s most widely used payment providers. Your card details go straight into Square’s secure payment form and never pass through or get stored on our website.

What is our Pricing Policy?

All of our prices are in Australian Dollars [AUD] and include GST (Goods and Services Tax)

How much is shipping?

Shipping is a flat rate based on your delivery location:

• Melbourne Metro: $15.00
• Everywhere else in Australia: $35.00

Shipping is free on orders of $300 or more, anywhere in Australia.

How are our wines Packaged?

All wine is packaged using durable cardboard boxes.

How are your wines delivered to you?

All deliveries will be delivered to your home or office by Australia Post, Peninsula Wine and Produce or Grape Expectations, or by us personally.

We pack every order ourselves and dispatch within two business days. After dispatch, delivery usually takes 5 to 7 business days to capital cities and up to 10 business days to other areas.

All signed deliveries must only be accepted by a person 18 years or older.

Telera Wines takes no responsibility for loss, theft or damage of goods once delivered. Any questions regarding the status of delivery please email us at wine@telera.com.au or call on phone +61 (0) 407 041 719

Is there a minimum order quantity?

No. You can order as few as one bottle.

What happens if there is an availability issue?

Please understand wine is available only while stocks last and may be subject to change. In the event that we have sold out prior to your transaction, we will contact you to arrange an alternative order or a refund.

Do we accept international orders?

Thank you for your interest from overseas. Our website can only take orders for delivery within Australia, but we’d love to help: please contact us at wine@telera.com.au or +61 (0) 407 041 719 and we’ll arrange postage and handling for you. Free delivery doesn’t apply to New Zealand or international orders.

Is there a refunds policy?

Yes. If a bottle arrives broken, damaged or faulty, contact us within 24 hours of delivery and we’ll replace it or refund you. Full details are in our Terms & Conditions.

Email: wine@telera.com.au
Phone: +61 (0) 407 041 719