Telera Wines is committed to ensuring your privacy in accordance with relevant laws and this policy.

We are required by law to obtain your consent for any of the activities below, by disclosing your personal information to us, using any of our services or using our web site, you are indicating that you consent to the collection, use and disclosure of personal information about you. Please do not provide us with your personal information if you are not of legal age to purchase alcohol in the jurisdiction where you live or if you do not agree with the terms of this policy.

Information collected by us.

In general, the type of personal information we may collect and hold about you includes:

  • your name;
  • your address (including e-mail addresses);
  • your other contact details (including mobile numbers);
  • financial and payment card details.

How we collect information.

We may collect this information directly from you or from a number of sources including:

  • when you contact and correspond with us;
  • when you register your details with us on our website;
  • when you enter or register for competitions, promotions and activities via our website or media sites.

The use of information we collect.

Generally, the information we collect about you is used to customise products and services, to keep you up-to-date with our events, activities and promotions, to market to you and/or to better understand your likes and dislikes so as to improve our website and the services we offer.

Other collection purposes include:

  • when we conduct our promotions and competitions;
  • when we conduct market research and product service analysis;
  • when we communicate with you;
  • when we create username and account profiles and other information that assists us in conducting our business, marketing our products and services and meeting our legal obligations.

Disclosure of personal information.

We may use and disclose your personal information for the above primary purpose for which it is collected and for reasonably expected secondary purposes and in other circumstances authorised by the Privacy Act 1988.

From time to time, we or our contractors or service providers may disclose personal information about you to third parties such as:

  • technology and administrative service providers;
  • other companies or individuals who assist us in providing products and services or who perform functions on our behalf.
  • third parties with whom we or one of our contractors have a business relationship for the purpose of them providing products and services to you;
  • marketing and advertising agents;
  • court, tribunals and regulatory authorities;
  • police and other law enforcement agencies and anyone else to whom you authorise us to disclose it.

Our website may sometime contain links to other websites. We do not control the privacy practices of sites reached through links from our website, If you have and questions or concerns about the privacy practices of those websites then you should contact the relevant companies directly.


A Cookie is a small message given to your web browser by our web server. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from a server.

Cookies help us gather and store information about visitors to our website, they enhance an optimise user experience and help our website remember what you chose on the previous pages. Personally identifiable information such as email addresses and details may be stored in Cookies.

If you prefer not to receive Cookies you can adjust your browser settings to warn you when Cookies are being used. For more information about Cookies and how to manage them go to

We strongly recommend that you leave cookies turned on or we will be unable to guarantee full functionality of our website.


We take every reasonable precaution to ensure that personal information we hold is secure and protected from misuse, loss, unauthorised access, modification or disclosure. We have implemented appropriate physical and electronic procedures to protect information we collect from you. If you have an account with us, you are responsible for maintaining the confidentiality of your account details including your password, and you are responsible for any activity under your account. We will not be responsible for any loss arising from your failure to comply with this obligation.

Due to its nature, transmission of information via the Internet is not completely secure. Although we will protect your personal data in accordance with this policy, we cannot guarantee the security of any data transmitted to our website and any transmission is at your own risk. Once we have received your information we will use strict security measures and procedures to try and prevent unauthorised access.

Information posted by you online.

If you post information on our website or social media sites (such as comments/feedback page), it will generally be accessible to others. We do not recommend you post personal information on public areas of our sites. Such personal information is not covered by this policy.

Access to your information.

If at any time you believe the personal information we hold is not accurate, complete and up-to-date, please let us know and we will take reasonable steps to correct it.

If you have chosen to no longer receive our newsletter or marketing emails, please send an email to Michael Telera at and request removal from our mailing list.

Contact us.

If you would like to know more about how we handle personal information or update, delete or access personal information we hold about you or if you have any concerns about our products and services, use or disclosure of personal information or wish to make a complaint in relation to our privacy practices please contact us on: Phone: +61 (0) 407 041 719